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Articles
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Avast CLEAN Installation
AVASTCLEAR.EXE vs Uninstall To be able to execute a clean install requires getting around the A/V Self Defense module. There are 2 ways to accomplish this: using the “AvastClear.exe” removal tool in safe mode, or uninstall Avast / AVG from Programs and Features and manually remove the leftovers. Administrator login is required for either procedure. …
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Bitdefender installation failed – Revised 5/11/2020
Create a Support Tool log from a device even when Bitdefender installation failed. The Support Log usually contains information about the reason of a failed installation. We will then be able to recommend the proper measures of troubleshooting. First let’s prepare the machine for the Bitdefender installation, by removing all traces from the previous failed…
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How to Download, Install, and Activate all Avast Consumer Products
How to Download, Install, and Activate all Avast Consumer Products www.avast.com/activate 1) Choose your product: 2) Choose your platform: 3) Download / See Installation Instructions: Using the process above, after choosing Ultimate + Android, creates the following link under “See Installation Instructions”: https://help.avast.com/en/install/avast-ultimate-multidevice?os=android which is specifically how to install Avast Ultimate (Multi-Device) for Android OS (includes Premium…
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Bitdefender Policy Scan settings for “Quarantine” vs. “Disinfect”, which can delete under certain circumstances
Bitdefender GravityZone On-access scanning Settings that prevent file deletion vs. quarantine. “Disinfect“ which means “delete” under “certain circumstances” is very detrimental if the detection Is a False Positive. These settings will prevent your files from being deleted! On-demand scan Settings: Scan tasks Contextual: External Device Scans: Please let me what I can do to help,…
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How to create and implement a Bitdefender Security Server Virtual Appliance
The goal of this article is getting you setup and running with a Security Server Virtual Appliance from Bitdefender. Having this configured correctly will help insure the security of machines in your workforce, as well as give you some piece of mind. Under packages, you will see the default Security Server installer, which is a…
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Avast Business Installer Advanced Configurations
Installation packages, when freshly downloaded, have a 30 day trial license automatically embedded, and are the current version From within your Avast Business console dashboard, choose “Download installer”: Now from the “Download installer” menu, choose “Advanced settings” at the bottom: Advanced menu choices are: Installer type (Windows exe / msi or Mac OSX dmg) Subscription…
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Bitdefender Firewall Troubleshooting
How to Troubleshoot your Bitdefender Firewall I have found that defining the trust level of your Network solves most Firewall issues. You will need to know the MAC Address of your gateway, and the instructions for Bitdefender Firewall troubleshooting are at the bottom of this article. “The firewall automatically applies a profile based on the…
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How to create and implement a Bitdefender Security Server Virtual Appliance
How to create and implement a Bitdefender Security Server Virtual Appliance Under packages, you will see the default Security Server installer, which is a Linux virtual machine. Create a VS and install it! Then, in the Policy>Antimalware>Security Servers, choose the Security Server. Then the setting to change the scanning default is in the installation package:…
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How to exclude Citrix ShareFile from Bitdefender GravityZone “Device Scanning notification” prompt
How to exclude Citrix ShareFile from Bitdefender GravityZone “Device Scanning notification” prompt The cause of the Citrix ShareFile pop up scan prompt by Bitdefender is not device control, but rather, device scanning. There are 3 locations which will require the settings to be adjusted to accomplish this task: On-Access Scanning Settings: On-Demand Scanning Settings: NOTE:…
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Bitdefender Error 87 on remote deployment using SonicWALL gateway – A/V exclusion settings – revised with test file
Bitdefender remote deployment 87 error is a missing file / files in the deployment package 99% of the time. And SonicWALL is infamous for blocking A/V file downloads and updates: If you want to do a quick check, try downloading this file from within your network or from the relay. If you try to download…
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Avast Business on Servers: File, Exchange, SharePoint, and Terminal Servers
I like to create a server group and server settings template (policy). When creating the template, be sure to choose the Server O.S. tab, as the options are different for Servers. For File Servers, I usually manually install all servers (custom install) so that I can be 100% in control of every step. Installation for…
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Avast Firewall – Blocked Traffic Report – How to identify necessary exclusions for blocked applications when using the Avast Firewall
When the Avast Firewall is blocking your application, you can enable Avast’s firewall logging tool to then identify the necessary exclusions. Start by opening the Avast UI on the client and navigating to Protection > Firewall: Next, navigate to Settings (Firewall settings, and not the Avast client setting) Choose Advanced, and place a check mark…
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Bitdefender Scan settings vs. Quarantined Items – “Disinfect” can delete False positive detections!
Bitdefender Scan settings vs. Quarantined Items – “Disinfect” can delete False positive detections! This setting was ignored, during a false positive detection, and the file was deleted with no copy in Quarantine: This statement is in the Administrator’s manual: “This is the expected behavior of the “Disinfect” action” So, now I change the Policy settings…
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Avast Business Antivirus Scan With Password Protection Enabled
How to have your users initiate scans with Avast Business Antivirus when password protection is enabled: First, you must use this password setting in the Settings template in your Avast Business Antivirus console: Then, from the users system, open the Avast user interface. NOTE: The “RUN SMART SCAN” on this page is password protected and…
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Avast Endpoint Protection migration to Avast Business Antivirus
With the acquisition of AVG last year, all Avast & AVG Business versions are utilizing the Avast Business A/V client with a new NEX-GEN Behavior Shield. Avast and AVG had independently been working on this shield for several years, and using the Avast’s Hardened Mode (whitelisting module), significantly increases protection against Crypto / Ransomware. These…