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How to exclude Citrix ShareFile from Bitdefender GravityZone “Device Scanning notification” prompt

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How to exclude Citrix ShareFile from Bitdefender GravityZone “Device Scanning notification” prompt

The cause of the Citrix ShareFile pop up scan prompt by Bitdefender is not device control, but rather, device scanning. There are 3 locations which will require the settings to be adjusted to accomplish this task:

On-Access Scanning Settings:

On-Demand Scanning Settings:

NOTE: It is possible that Windows is seeing these shares as a USB storage device, you may need to uncheck “USB storage devices” within the On-Demand -Device Scanning settings shown in the above illustration on top of the Mapped network drives Setting (red arrow)

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