We had an intensive discussion about the Emsisoft “reboot loophole” issue and were able to clarify some things. During the last 7 days we had several bug fixes and released 2 hotfix updates. Hotfix updates always require a reboot (some require 2 reboots, so 2 hotfixes might require 4 reboots). This is the reason why Emsisoft had to be restarted on your clients’ machines. We also found, in very rare cases, that Emsisoft may get stuck in a ‘reboot loophole’, where it asks for a restart again and again (reboots are required after a new release or hotfix). By switching the “update feed” to BETA and then back to STABLE usually fixes the issue. Our QA team is investigating the issue now.
We are working on several solutions for this problem, and we are currently testing a new method where reboot will not be required after hotfix releases. We will also implement an email notification alert system in the Emsisoft Anti-Malware that will inform the admin about infections, quarantine and pending reboots. These changes should be implemented in 3-6 months.
To PREVENT this and similar issues going further into the future, I recommend setting the Emsisoft update feed option to ‘Delayed’ on your clients’ computers (especially for file servers!) This setting will then only install updates that are “stable” and have already been “tested”. Emsisoft protected systems will now only receive these pre-tested stable updates, and will prevent similar issues. Below is the immediate fix for systems with the reboot loophole.
The following should be the simplest way to resolve the issue:
1. Ignore all requests to restart your computer until specifically stated in these instructions.
2. Open Emsisoft Anti-Malware.
3. Click on ‘Settings’ in the menu at the top.
4. Click on ‘Updates’ in the menu at the top.
5. On the left, under “Update Settings”, click on the box to the right of “Update feed” and select “Beta” from the list.
6. Click on the “Update now” button on the right side.
7. If it asks you to restart your computer, then go ahead and allow it to be restarted.
8. Once your computer is running again, open Emsisoft Anti-Malware again.
9. Click on ‘Settings’ in the menu at the top.
10. Click on ‘Updates’ in the menu at the top.
11. On the left, under “Update Settings”, click on the box to the right of “Update feed” and select “Stable” from the list.
12. Click on the “Update now” button on the right side.
13. If it asks you to restart your computer, then go ahead and allow it to be restarted.
This is basically just switching update feeds from Stable to Beta, and then back again (or to the recommended “delayed” setting to prevent future issues).